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Author(s): Stefano Biazzo
Category: Management
Date: 2012-01-31
Pages: 143
Publisher: Springer
Language: English
ISBN-10: 3642247601
ISBN-13: 9783642247606
Format: PDF
Book Description:
Product Description: Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively metaphorically speaking, enterprises need a ���management dashboard��� to serve as a navigational aid. A dashboard to show ��� with as few distortions as possible ��� the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.
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